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Orlando-based Mend is Disrupting Healthcare

Local healthcare startup, Mend, opened its first “no-wait doctor’s office,” in Baldwin Park, Orlando earlier this week. Mend, which began as a telemedicine service, has pivoted in an effort to rethink the doctors office experience.

The Mend app allows patients to schedule home visits and phone calls with doctors when they are feeling under the weather. While the platform worked, Mend founder Matt McBride realized that “people didn’t mind coming to us if their wasn’t a wait.” So in late August, Matt and his team made a push to open the potentially first ever no-wait doctor’s office in the world.

Mend’s no-wait doctor’s office relies heavily on their telemedicine app, allowing doctors to treat patients virtually, rather than see every patient in person. Patients with less serious illnesses can be responded to digitally, saving doctor’s time for patients that need to physically see the doctor.

“Many physicians are unhappy with the current healthcare system,” McBride said. “We want to be a solution for the physicians, as well as the patients,” he said.

“The future of healthcare is combination of physical location and telemedicine,” said McBride, a serial entrepreneur who just exited education tech company, Fast Forward Academy. While McBride’s background is not necessarily in healthcare, his team combines for over 200 years of healthcare experience.

Mend is set to begin another round of funding shortly, and plans to expand, hoping to open several more locations in central Florida.

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